Delivering Innovation in Supportive Housing (DISH) was founded in 2006 with the goal to be a strong partner in the City’s effort to end homelessness in San Francisco. DISH provides housing for over 500 tenants and has 70 employees. The goal of the project was to promote organizational health and employee happiness at a time when the organization was facing operational challenges due to an untimely loss of a number of their janitorial staff members. The project resulted in a redesign of their employee onboarding system with a focus on peer coaching, a welcome kit, and a list of recommendations to that focus on communication, motivation and feedback.     


Organizational Design

Process Design


                    In collaboration with Anna Drabik, Camille Brito, Justine Keller and Shuo Yang.